I. ACCEPTANCE OF TERMS
Thank you for using helperinfo. These Terms of Service (the “Terms”) are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the HELPERINFO website at www.helperinfo.com and www.helperinfo.in (the “Site”) and any related mobile or software applications including but not limited to delivery of information via the website whether existing now or in the future that link to the Terms (collectively, the “Services”).
These Terms are effective for all existing and future helperinfo user accounts with their Uploads listing or upload employee information including but without limitation to users having access to ‘Upload & Registration & Search page or any other page’ to manage their claimed listings.
Please carefully read these Terms and conditions. By accessing or using the Site, you are agreeing to these Terms and concluding a legally binding contract with HELPERINFO website owned by PEOPAL Solutions Pvt. Ltd which herein also refers “we” or “Helperinfo website”. You Shall not use the Services if you do not accept the Terms or unable to be bound by the Terms. Your use of the Site is at your own risk, including the risk that you might be exposed to content that is objectionable, or otherwise inappropriate or any loss or injury which you may suffer on account of any information provided by any user and relied by you. That the HELPERINFO website shall not be in any way held responsible for any loss, injury suffered by any one on basis of using such information. The User, availing the information of HELPERINFO website owned by PEOPAL Solutions Pvt. Ltd shall be solely responsible for relying and acting upon the information made available on the web site and agrees that he/she/association of persons shall not seek any claim/loss/action against the HELPERINFO website owned by PEOPAL Solutions Pvt. Ltd as the information is being relied/used by USER in his/her/their own discretion and the information provided by website is only informatory and the website does not claim the authenticity of information provided by its users.
In order to use the Services, you must first agree to the Terms. You can accept the Terms by
- Clicking to accept or agree to the Terms, where it is made available to you by HELPERINFO in the user interface for any particular Service; or
- Actually using the Services. In this case, you understand and agree that HELPERINFO will treat your use of the Services as acceptance of the Terms from that point onwards.
II. DEFINITIONS
User
"User" refers to, as a user of the Services. A user is someone who accesses or uses or who uploads the information for Employees like Maids, Drivers, Carpenters or any uploads related to any skilled or unskilled person or uses the Services for the purpose of sharing, displaying, hoisting, publishing, transacting, write blog, complaining or uploading information or views or pictures and includes other persons jointly participating in using the Services including without limitation a user having access to HELPERINFO.com to manage claimed listings or otherwise.
“User” also refers to anyone who able to access the HELPERINFO website for any allowed purpose like uploading the helper information or writing the blogs in favor or against any Helper. This is acknowledged that user is liable to take prior consent from helper before uploading helper information & Helperinfo is not responsible incase user failed to take prior consent. Helper shall inform website customer care immediately if such wrong or incorrect or data without prior consent from helper is uploaded by any user in the website. HelperInfo Registration form is available at www.helperinfo.com. All users can download the registration form and Helpers shall enroll the form with all details with dully signed and thump stamp. All users must upload Helper Signed Registration Form while uploading the helper information.
“User” also refers to any Residential Welfare association authorized person or any authorized company official or any other third party who can upload the information for the Helper.
Content
"Content" will include (but is not limited to) images, identity proofs, address proofs, photos, audio, video, location data, nearby places, and all other forms of information or data. "Your content" or "User Content" means content that you upload images, any identity proofs, address proofs, photos, audio, video, user blogs, user share or transmit to, through or in connection with the Services, such as likes, ratings, reviews, images, photos, messages, profile information, Complaints and any other materials that you publicly display or displayed in your account profile and content published in other accounts as blogs, complaints, ratings or any other public data shared by you . "HELPERINFO content" means content that HELPERINFO creates and make available in connection with the Services including, but not limited to, visual interfaces, interactive features, graphics, design, compilation, computer code, products, software, aggregate ratings, reports and other usage-related data in connection with activities associated with your account and all other elements and components of the Services excluding Your Content and third party content. "Third Party Content" means content that comes from parties other than HELPERINFO or its users and is available on the Services.
Helper
Helper definition in this terms and conditions refers to any skilled or unskilled person or company like security agency or resource consulting or services company or Self individual. This helper information shall be uploaded by Self individual or by the authorized Employer on behalf of their employees or by any authorized user or employee of Residential apartment association or by any other authorized third party which/whom is directly or indirectly known to the Helper.
Helper here refers to the any of the employee working under any legal organization or any domestic helper providing domestic services to any user or any individual are in business for providing any kind of services to any kind of user.
Helper also refers to the listing in this document which means the listing published by the users.
All must have dully signed Helperinfo Registration Form by respective Helper before uploading the user information in the www.helperinfo.com
Third Party
Any organization or any individual or any person which deals with Helperinfo for the data owned by helperinfo is refers to third party in this terms are conditions
III. CHANGES TO THE TERMS
HELPERINFO may vary or amend or change or update these Terms, from time to time entirely at its own discretion. You shall be responsible for checking these Terms from time to time and ensure continued compliance with these Terms. Your use of Site after any such amendment or change in the Terms shall be deemed as your express acceptance to such amended/changed terms and you also agree to be bound by such changed/amended Terms.
IV. ELIGIBILITY TO USE THE SERVICES
- You hereby represent and warrant that you are at least eighteen (18) years of age or above and are fully able and competent to understand and agree the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms.
- Compliance with Laws. You are responsible for complying with all laws and regulations in the country in which you live when you access and use the Services. You agree to use the Services only in compliance with these Terms and applicable law, and in a manner that does not violate our legal rights or those of any third party (ies).
V. TRANSLATION OF THE TERMS
HELPERINFO will not provide translation of the English version of the Terms into any other languages. You understand and agree that the Terms into English languages shall govern the terms of your relationship with HELPERINFO. Furthermore, if there are any inconsistencies between the English version of the Terms and its translated version (if any publish in future), the English version of the Terms shall prevail over others.
VI. PROVISION OF THE SERVICES BEING OFFERED BY HELPERINFO
- HELPERINFO is constantly evolving in order to provide the best possible experience and information to its users. You acknowledge and agree that the form and nature of the Services which HELPERINFO provides may require effecting certain changes in it, therefore HELPERINFO reserves the right to suspend/cancel, or discontinue any or all products or services at any time without notice, make modifications and alterations in any or all of its contents, products and services contained on the site without any prior notice.
- We, the software, or the software application store that makes the software available for download may include functionality to automatically check for updates or upgrades to the software. Unless your device, its settings, or computer software does not permit transmission or use of upgrades or updates, you agree that we, or the applicable software or software application store, may provide notice to you of the availability of such upgrades or updates and automatically push such upgrade or update to your device or computer from time-to-time. You may be required to install certain upgrades or updates to the software in order to continue to access or use the Services, or portions thereof (including upgrades or updates designed to correct issues with the Services). Any updates or upgrades provided to you by us under the Terms shall be considered part of the Services.
- You acknowledge and agree that if HELPERINFO disables access to your account, you may be prevented from accessing the Services, your account details or any files or other content, which is contained in your account.
- You acknowledge and agree that while HELPERINFO may not currently have set a fixed upper limit on the number of transmissions you may send or receive through the Services, HELPERINFO may set such fixed upper limits at any time, at HELPERINFO's discretion.
- By using HELPERINFO's Services you agree to the following disclaimer: The Content on these Services is for informational purposes only. HELPERINFO disclaims any liability for any information that may have become outdated since the last time the particular piece of information was updated. HELPERINFO reserves the right to make changes and corrections to any part of the Content on these Services at any time without prior notice. HELPERINFO does not guarantee the user content listed provided by Users or the information pertaining to Helpers and its contents. Unless stated otherwise, all pictures and information contained on these Services are believed to be owned by or licensed to HELPERINFO. Please email a takedown request (by using the “Contact Us” link on the home page) to the webmaster if you are the copyright owner of any Content on these Services and you think the use of the above material violates Your copyright in any way. Please indicate the exact URL of the webpage in your request. No other party is authorized to reproduce or republish these digital versions in any format whatsoever without the written permission of HELPERINFO.
- HELPERINFO reserves the right to charge subscription and/or membership fees from a user, by giving reasonable prior notice, in respect of any product, service or any other aspect of this site anytime in future.
VII. USE OF SERVICES BY YOU OR USER
HELPERINFO User Account Including ‘Claim Your Helper Listing’ Access
You must create an account in order to use some of the features offered by the Services, including without limitation to ‘claim your helper listing’ on the Services. Use of any personal information you provide to us during the account creation process is governed by our Privacy Policy. You must keep your password confidential and you are solely responsible for maintaining the confidentiality and security of your account, all changes and updates submitted through your account, and all activities that occur in connection with your account.
You may also be able to register to use the Services by logging into your account with your credentials from certain third party social networking sites (e.g., Facebook). You confirm that you are the owner of any such social media account and that you are entitled to disclose your social media login information to us. You authorize us to collect your authentication information, and other information that may be available on or through your social media account consistent with your applicable settings and instructions.
In creating an account and/or claiming your helper’ listing, you represent to us that all information provided to us in such process is true, accurate and correct, and that you will update your information as and when necessary in order to keep it accurate. If you are creating an account or claiming a helper listing, then you represent to us that you are the owner or authorized agent of such listing. You may not impersonate someone else, create or use an account for anyone other than yourself, provide an email address other than your own, create multiple accounts or helper listings except as otherwise authorized by us, or provide or use false information to obtain access to a helper’ listing on the Services that you are not legally entitled to claim. You acknowledge that any false claiming of a helper listing may cause HELPERINFO or third parties to incur substantial economic, pschyclogical or emotionally damages and losses for which you may be held liable and accountable and You will solely for responsible for any claim,action, dispute arising out of or in relation to such information and we Helperinfo website as well as PEOPAL Solutions Pvt. Ltd shall not be held liable for your information/actions.
Any user can publish any content in favor or against one or many helpers. You acknowledge that any false claims or public content published from your account may cause HELPERINFO or any third party to incur any emotional damage or any economic damage or any substantial or non substantial losses for which you may be held liable and accountable. HELPERINFO is not liable for any kind of losses to any third party or any helper or any user which is borne by anyone using HELPERINFO website.
You are also responsible for all activities that occur in your account. You agree to notify us immediately of any unauthorized use of your account in order to enable us to take necessary corrective action. You also agree that you will not allow any third party to use your account for the purpose of transacting activities in your name on the Services.
By creating an account, you agree to receive certain communications in connection with the Site or Services. For example, you might receive comments or friend requests from other Users. You can opt-out or manage your preferences regarding non-essential communications through account settings.
By creating an account, you agree to receive Telephonic & Electronic Communications to you registered Contacts with Helperinfo, you might receive the electronic mails from helperinfo which pertains and carry the information of your or other helpers & you might receive the SMS from helperinfo which contains helper information.
Also, By Creating your account, you agree to receive Promotional communication from Helperinfo
Others Terms
In order to provide a platform which will connect all the helpers/service providers across all the users through helperinfo website and also provide vital information about the helpers/service providers to Users. Helperinfo have provided this platform wherein the users of services can seek information about Helpers and also share their experiences and also recommend and share the services of any particular helper/service provider. The intention of HELPERINFO website is to provide the transparent environment and promote top rated helpers and also facilitate single platform access for various Helpers. That however in case anyone using the website provides any wrong information about Helpers and any action/claim/suit is filed by Helper , the User who shares such false information shall be solely responsible for the claim/action and any emotional, economical or any other consequential loss which is claimed by any person. That Both the Helpers and Users agrees and consents that they will not file any claim/action/loss against Helperinfo website or Peopal solutions private limited and will settle the dispute/action/claim amongst themselves without impeding Helperinfo website and Peopal Solutions private Ltd .
Any user who uploads the wrong information in helperinfo, and which may result in causing any harm, injury, loss to any person/individual/association of persons, will be solely liable for any loss or damages due to wrong information provided/uploaded and such person/individual/association of persons acknowledges that HELPERINFO is not liable directly or indirectly for any such consequences.
Any user who provides any kind of feedback or rating or complaints or any public information in favor or against any helper/provider on helperinfo website is liable to any kind of emotional losses or any psychologically losses or any economical losses as per legal laws of your country. Helperinfo is not accountable for any such incident or any such damages to any users or helper or any other who access helperinfo website. You acknowledge that HELPERINFO is not liable directly or indirectly for any such consequences.
Helperinfo is not into the business to collect the helpers or user information directly, However we are displaying in your website the information collected or shared by third parties, users, individual helpers, Organizations, Residential welfare associations or any other source of collecting the information. Helperinfo shall upload the information if shared by any of above source & Helperinfo is not liable or responsible or liable for any wrong information shared to us by any source.
You acknowledge that Helperinfo is not bound to provide any evidence or any personal or other information regarding any one under any dispute incur with any Helper or any user. All Helperinfo users must settle the disputes , if any, amongst themselves, without hampering or damaging the Helperinfo & Helperinfo is not bound to act as main party or third party for such disputes and shall not be involved dragged in any disputes.
You acknowledge that Helperinfo will own the data uploaded or published by any user. However user who uploads the information is solely liable/responsible for the correctness and authenticity of data publish/shared in the helperinfo.
You acknowledge that Helperinfo shall publish complete information or partial information to all the website visitors. Helperinfo is the having sole rights to publish complete or partial information to all website users/visitors.
You acknowledge that Helperinfo is the having the sole rights to publish complete or partial information to some preferred group of users which shall be same or vary for other website user/visitors.
You acknowledge that helperinfo can allow other users to link the helper uploaded by you. All other users shall notify or communicate with their linked helpers for any review or complaint or any rating etc.
You acknowledge that helperinfo will use the information & data uploaded by you for future purpose after you remove it completely from your user login credentials. This data will be stored for other linked or non linked users.
In order to connect you to certain helper listing, we provided value added telephony services through our phone lines, which connect directly to any helper phone lines. We record all information regarding this call including the voice recording of the conversation between you, the customer and the helper (for internal billing tracking purposes and customer service improvement at the helperinfo end). If you do not wish that your information be recorded in such a manner, please do not use the telephone services provided by HELPERINFO. You explicitly agree and permit HELPERINFO to record all this information when you dial HELPERINFO's phone numbers.
You agree to use the Services only for purposes that are permitted by (a) the Terms and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.
Third party
You agree not to access (or attempt to access) any of the Services by any means other than the interface that is provided by HELPERINFO, unless you have been specifically allowed to do so, by way of a separate agreement with HELPERINFO. You specifically agree not to access (or attempt to access) any of the Services through any automated means (including use of scripts or web crawlers) and shall ensure that you comply with the instructions set out in any robots.txt file present on the Services.
You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services). You shall not delete or revise any material or information posted by any other User(s), shall not engage in spamming, including but not limited to any form of emailing, posting or messaging that is unsolicited.
You agree to use the data owned by HELPERINFO (as available on the Services or through any other means like API etc.) only for personal use/purposes and not for any commercial use unless agreed to by/with HELPERINFO in writing.
VIII. CONTENT
Ownership of HELPERINFO Content and Proprietary Rights
We are the sole and exclusive copyright owners of the Services and our Content. We also exclusively own the copyrights, trademarks, service marks, logos, trade names, trade dress and other intellectual and proprietary rights throughout the world (the “IP Rights”) associated with the Services and Our Content, which may be protected by copyright, patent, trademark and other applicable intellectual property and proprietary rights and laws. You acknowledge that the Services contain original works and have been developed, compiled, prepared, revised, selected, and arranged by us and others through the application of methods and standards of judgment developed and applied through the expenditure of substantial time, effort, and money and constitutes valuable intellectual property of us and such others. You further acknowledge that the Services may contain information which is designated as confidential by HELPERINFO and that you shall not disclose such information without HELPERINFO's prior written consent.
You agree to protect our proprietary rights and the proprietary rights of all others having rights in the Services during and after the term of this agreement and to comply with all reasonable written requests made by us or our suppliers and licensors of content or otherwise to protect their and others’ contractual, statutory, and common law rights in the Services. You acknowledge and agree that HELPERINFO (or HELPERINFO's licensors) own all legal right, title and interest in and to the Services, including any IP Rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Services may contain information which is designated as confidential by HELPERINFO and that you shall not disclose such information without HELPERINFO's prior written consent. Unless you have agreed otherwise in writing with HELPERINFO, nothing in the Terms gives you a right to use any of HELPERINFO's trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.
You agree not to use any framing techniques to enclose any trademark or logo or other proprietary information of HELPERINFO; or remove, conceal or obliterate any copyright or other proprietary notice or source identifier, including without limitation, the size, color, location or style of any proprietary mark(s). Any infringement shall lead to appropriate legal proceedings against you at appropriate forum for seeking all available/possible remedies under applicable laws of the country of violation. You cannot modify, reproduce, publicly display or exploit in any form or manner whatsoever any of the HELPERINFO’s content in whole or in part except as expressly authorized by HELPERINFO.
You agree not to delete the helper information uploaded by you from final database of helperinfo. Helperinfo shall use this deleted information for any purpose.
You agree not to have any objection against linking of you uploaded helper information to any other user. All user shall link the helper which is directly or indirectly associated with any user.
Your License to HELPERINFO Content:
We grant you a personal, limited, non-exclusive and non-transferable license to access and use the Services only as expressly permitted in these Terms. You shall not use the Services for any illegal purpose or in any manner inconsistent with these Terms. You may use information made available through the Services solely for your personal, non-commercial use. You agree not to use, copy, display, distribute, modify, broadcast, translate, reproduce, reformat, incorporate into advertisements and other works, sell, promote, create derivative works, or in any way exploit or allow others to exploit any of HELPERINFO Content in whole or in part except as expressly authorized by us. Except as otherwise expressly granted to you in writing, we do not grant you any other express or implied right or license to the Services, HELPERINFO Content or our IP Rights.
Any violation by you of the license provisions contained in this Section may result in the immediate termination of your right to use the Services, as well as potential liability for copyright and other IP Rights infringement depending on the circumstances.
HELPERINFO License to Your or User Content:
By submitting Your Content you hereby irrevocably grant us a perpetual, irrevocable, world-wide, non-exclusive, royalty-free, sub-licensable and transferable license and right to use Your Content (including content shared or uploaded by any user) and all IP Rights therein for any purpose including API partnerships with third parties and in any media existing now or in future. By “use” we mean use, copy, display, distribute, modify, translate, reformat, incorporate into advertisements and other works, promote, create derivative works, and in the case of third party services, allow their users and others to do the same. You grant us the right to use the name or username that you submit in connection with Your Content. You irrevocably waive, and cause to be waived, any claims and assertions of moral rights or attribution with respect to Your Content brought against us, any third party services and our and their users.
Representations Regarding Your or User Content:
You are responsible for Your Content. You represent and warrant that you are the sole author of, own, or otherwise control all of the rights of Your Content or have been granted explicit permission from the rights holder to submit Your Content; Your Content was not copied from or based in whole or in part on any other content, work, or website; Your Content was not submitted via the use of any automated process such as a script both; use of Your Content by us, third party services, and our and their third party users will not violate or infringe any rights of yours or any third party; Your Content is truthful and accurate; and Your Content does not violate the Terms or any applicable laws. If Your Content is a review, you represent and warrant that you are the sole author of that review and shall be solely responsible/accountable for any action, claim, dispute which arises out of such post/review; the review reflects an actual helper experience that you had; and Helper can also share about his experience as if he/they were not paid or otherwise remunerated in connection with your authoring or posting of the review; and User/helper had no financial, competitive, or other personal incentive to author or post a review that was not a fair expression of User/Helper honest opinion.
You assume all risks associated with Your Content, including anyone's reliance on its quality, accuracy, or reliability, or any disclosure by you of information in Your Content that makes you personally identifiable. While we reserve the right to remove content, we do not control actions or content posted by our users and do not guarantee the accuracy, integrity or quality of any content. You acknowledge and agree that content posted by users and any and all liability arising from such content is the sole responsibility of the user who posted the content, and PEOPAL Solutions Pvt. Ltd shall remain absolved from any action, claim, suit or dispute in relation to posting of contents.
Content Removal.
We reserve the right, at any time and without prior notice, to remove, block, or disable access to any content that we, for any reason or no reason, consider to be objectionable, in violation of the Terms or otherwise harmful to the Services or our users in our sole discretion. Subject to the requirements of applicable law, we are not obligated to return any of Your Content to you under any circumstances.Any review, which is derogatory, defamatory or hateful and without any substantial evidence may be taken down at our sole discretion.
Third Party Content and Links
Some of the content available through the Services may include or link to materials that belong to third parties, such as third party helper services or online helper service like provide plumber service or security service by some third party & listed in helperinfo website. Please note that your use of such third party services will be governed by the terms of service and privacy policy applicable to the corresponding third party. We may obtain business addresses, phone numbers, and other contact information from third party vendors who obtain their data from public sources. We have no control over, and make no representation or endorsement regarding the accuracy, relevancy, copyright compliance, legality, completeness, timeliness or quality of any product, services, advertisements and other content appearing in or linked to from the Services. We do not screen or investigate third party material before or after including it on our Services. We reserve the right, in our sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any portion of the content accessible on the Services. Where appropriate, we may in our sole discretion and without any obligation, verify any updates, modifications, or changes to any content accessible on the Services, but shall not be liable for any delay or inaccuracies related to such updates. You acknowledge and agree that HELPERINFO is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such web sites or resources.
Third party content, including that posted by our users, does not reflect our views. In addition, none of the content available through the Services is endorsed or certified by the providers or licensors of such third party content. We assume no responsibility or liability for any of Your Content or any third party content. You further acknowledge and agree that HELPERINFO is not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such web sites or resources. Without limiting the generality of the foregoing, we expressly disclaim any liability for any offensive, defamatory, illegal, invasive, unfair, or infringing content provided by third parties.
User Reviews & complaints
User reviews & complaints do not reflect the opinion of HELPERINFO. HELPERINFO receives multiple reviews or complaints by users, which reflect the opinions of the Users. It is pertinent to state that each and every review or complaint posted on HELPERINFO is the personal opinion of the user/reviewer only. HELPERINFO is a neutral platform, which solely provides a means of communication between users/reviewers including users or helpers/representatives with access to helper listing. The advertisements on HELPERINFO are published on an independent basis and there is no relation between the reviews of advertisers those who have advertised on the Services. We are a neutral platform and we don’t arbitrate disputes, however in case if someone writes a review/complaint that isn’t true about the helper, the best option for the helper himself would be to contact the reviewer/ complainer or post a public response in order to clear up any misunderstandings. If the helper believes that any particular user’s review violates HELPERINFO’s Policy, he can flag the review to our attention. HELPERINFO may remove the review in its sole discretion if review is in violation of the Terms, or content guidelines and policies or otherwise harmful to the Services.
IX. RESTRICTIONS ON USE
Without limiting the generality of these Terms, in using the Services, you specifically agree not to post or transmit any content (including review) or engage in any activity that, in our sole discretion:
- Violate our Guidelines and Policies;
- Is harmful, threatening, abusive, harassing, tortuous, indecent, defamatory, discriminatory, vulgar, profane, obscene, libelous, hateful or otherwise objectionable, invasive of another’s privacy, relating or encouraging money laundering or gambling;
- Constitutes an inauthentic or knowingly erroneous review, or does not address the goods and services, atmosphere, or other attributes of the business you are reviewing.
- Contains material that violates the standards of good taste or the standards of the Services.
- Violates any third-party right, including, but not limited to, right of privacy, right of publicity, copyright, trademark, patent, trade secret, or any other intellectual property or proprietary rights;
- Accuses others of illegal activity, or describes physical confrontations;
- Alleges any matter related to health code violations requiring healthcare department reporting. Refer to our Guidelines and Policies for more details about health code violations.
- Is illegal, or violates any state, or local law or regulation (for example, by disclosing or trading on inside information in violation of securities law);
- Attempts to impersonate another person or entity;
- Disguises or attempts to disguise the origin of Your Content, including but not limited to by: (i) submitting Your Content under a false name or false pretenses; or (ii) disguising or attempting to disguise the IP address from which Your Content is submitted;
- Constitutes a form of deceptive advertisement or causes, or is a result of, a conflict of interest;
- Is commercial in nature, including but not limited to spam, surveys, contests, pyramid schemes, postings or reviews submitted or removed in exchange for payment, postings or reviews submitted or removed by or at the request of the business being reviewed, or other advertising materials;
- Asserts or implies that Your Content is in any way sponsored or endorsed by us;
- Contains material that is not in English or, in the case of products provided in foreign languages, the language relevant to such products;
- Falsely states, misrepresents, or conceals your affiliation with another person or entity;
- Accesses or uses the account of another user without permission;
- Distributes computer viruses or other code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or electronic communications equipment;
- Interferes with, disrupts, or destroys the functionality or use of any features of the Services or the servers or networks connected to the Services;
- “Hacks” or accesses without permission our proprietary or confidential records, those of another user, or those of anyone else;
- Violates any contract or fiduciary relationship (for example, by disclosing proprietary or confidential information of your employer or client in breach of any employment, consulting, or non-disclosure agreement);
- Decompiles, reverse engineers, disassembles or otherwise attempt to derive source code from the Services;
- Removes, circumvents, disables, damages or otherwise interferes with security-related features, or features that enforce limitations on use of, the Services;
- Violates the restrictions in any robot exclusion headers on the Services, if any, or bypasses or circumvents other measures employed to prevent or limit access to the Services;
- Collects, accesses, or stores personal information about other users of the Services;
- Harms minor in any way;
- Threatens the unity, integrity, defense, security or sovereignty of India or of the country of use, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
- Modifies, copies, scrapes or crawls, displays, publishes, licenses, sells, rents, leases, lends, transfers or otherwise commercialize any rights to the Services or Our Content; or
- Attempts to do any of the foregoing.
You acknowledge that we have no obligation to monitor your – or anyone else’s – access to or use of the Services for violations of the Terms, or to review or edit any content. However, we have the right to do so for the purpose of operating and improving the Services (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes), to ensure your compliance with the Terms and to comply with applicable law or the order or requirement of legal process, a court, consent decree, administrative agency or other governmental body.
You hereby agree and assure HELPERINFO that the Site/Services shall be used for lawful purposes only and that you will not violate laws, regulations, ordinances or other such requirements of any applicable Central, State or local government or international law(s). You shall not upload, post, email, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, junk mail, spam mail, chain letters or any other form of solicitation, encumber or suffer to exist any lien or security interest on the subject matter of these Terms or to make any representation or warranty on behalf of HELPERINFO in any form or manner whatsoever.
Any Content uploaded by you, shall be subject to relevant laws of India and of the country of use and may be disabled, or and may be subject to investigation under applicable laws. Further, if you are found to be in non-compliance with the laws and regulations, these terms, or the privacy policy of the Site, HELPERINFO shall have the right to immediately block your access and usage of the Site and HELPERINFO shall have the right to remove any non-compliant content and or comment forthwith, uploaded by you and shall further have the right to take appropriate recourse to such remedies as would be available to it under various statutes.
X. CONTENT GUIDELINES AND PRIVACY POLICY
Content Guidelines
You represent that you have read, understood and agreed to our Guidelines and Polices related to Content.
Privacy Policy
You represent that you have read understood and agreed to our Privacy Policy. Please note that we may disclose information about you to third parties or government authorities if we believe that such a disclosure is reasonably necessary to (i) take action regarding suspected illegal activities; (ii) enforce or apply our Terms and Privacy Policy; (iii) comply with legal process or other government inquiry, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process/notice served on us; or (iv) protect our rights, reputation, and property, or that of our users, affiliates, or the general public.
XI. USER FEEDBACK
If you share or send any ideas, suggestions, changes or documents ("Feedback"), you agree that (i) your Feedback does not contain the confidential, secretive or proprietary information of third parties, (ii) HELPERINFO is under no obligation of confidentiality with respect to such Feedback, (iii) HELPERINFO may have already received similar Feedback from some other user or it may be under consideration or in development, and (iv) By providing the Feedback, you grant us a binding, non-exclusive, royalty-free, perpetual, global license to use, modify, develop, publish, distribute and sublicense the Feedback, and you irrevocably waive, against HELPERINFO and its users any claims/assertions, whatsoever of any nature, with regard to such Feedback.
XII. ADVERTISING
Some of the Services are supported by advertising revenue and may display advertisements and promotions. These advertisements may be targeted to the content of information stored on the Services, queries made through the Services or other information. The manner, mode and extent of advertising by HELPERINFO on the Services are subject to change without specific notice to you. In consideration for HELPERINFO granting you access to and use of the Services, you agree that HELPERINFO may place such advertising on the Services.
Part of the site may contain advertising information or promotional material or other material submitted to HELPERINFO by third parties. Responsibility for ensuring that material submitted for inclusion on the Site or mobile apps complies with applicable international and national law is exclusively on the party providing the information/material. Your correspondence or business dealings with, or participation in promotions of, advertisers other than HELPERINFO found on or through the Site and or mobile apps, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, shall be solely between you and such advertiser. HELPERINFO will not be responsible or liable for any error or omission, inaccuracy in advertising material or any loss or damage of any sort incurred as a result of any such dealings or as a result of the presence of such other advertiser(s) on the Site and mobile apps.
XIII. DISCLAIMER OF WARRANTIES, LIMITATION OF LIABILITY, AND INDEMNIFICATION
Disclaimer of Warranties
YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" AND THAT YOUR USE OF THE SERVICES SHALL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HELPERINFO, ITS AFFILIATES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, BRANCHES, SUBSIDIARIES, AND LICENSORS ("HELPERINFO PARTIES") DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES INCLUDING MOBILE APPS AND YOUR USE OF THEM. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE HELPERINFO PARTIES MAKE NO WARRANTIES OR REPRESENTATIONS THAT THE SERVICES HAVE BEEN AND WILL BE PROVIDED WITH DUE SKILL, CARE AND DILIGENCE OR ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT AND ASSUME NO RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES THROUGH THE ACTIONS OF ANY THIRD PARTY, (VI) ANY LOSS OF YOUR DATA OR CONTENT FROM THE SERVICES AND/OR (VII) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. THE HELPERINFO PARTIES WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM HELPERINFO OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS. UNLESS YOU HAVE BEEN EXPRESSLY AUTHORIZED TO DO SO IN WRITING BY HELPERINFO, YOU AGREE THAT IN USING THE SERVICES, YOU WILL NOT USE ANY TRADE MARK, SERVICE MARK, TRADE NAME, LOGO OF ANY COMPANY OR ORGANIZATION IN A WAY THAT IS LIKELY OR INTENDED TO CAUSE CONFUSION ABOUT THE OWNER OR AUTHORIZED USER OF SUCH MARKS, NAMES OR LOGOS.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE HELPERINFO PARTIES BE LIABLE TO YOU FOR ANY DAMAGES RESULTING FROM ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES INCLUDING MOBILE APP, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SERVERS, (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, (VI) ANY LOSS OF YOUR DATA OR CONTENT FROM THE SERVICES (VII) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE HELPERINFO PARTIES ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND/OR (VIII) THE DISCLOSURE OF INFORMATION PURSUANT TO THESE TERMS OR OUR PRIVACY POLICY, (IX) YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL, (X) LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE AS A RESULT OF RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE SERVICES. IN NO EVENT SHALL THE HELPERINFO PARTIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES WHATSOEVER, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, INCLUDING BUT NOT LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS.
FURTHERMORE, THE TOTAL LIABILITY OF THE HELPERINFO PARTIES TO YOU FOR ANY CAUSE OF ACTION YOU TAKE AGAINST THE HELPERINFO PARTIES WILL AT ALL TIMES BE LIMITED TO ONE HUNDRED INR (INR100.00) OR THE AMOUNT YOU HAVE PAID TO US IN THE LAST TWELVE (12) MONTHS, IF ANY, WHICHEVER IS GREATER.
Some countries and jurisdictions do not allow the limitation or exclusion of consequential, direct, indirect, or other damages and to the extent you are a consumer the limitations or exclusions in this section may not apply to you.
Indemnification
You agree to indemnify, defend, and hold harmless the HELPERINFO Parties/ PEOPAL Solutions Pvt. Ltd from and against any third party claims, damages (actual and/or consequential), actions, proceedings, demands, losses, liabilities, costs and expenses (including reasonable legal fees) suffered or reasonably incurred by us arising as a result of, or in connection with: (i) Your Content, (ii) your unauthorized use of the Services, or products or services included or advertised in the Services; (iii) your access to and use of the Services; (iv) your violation of any rights of another party; or (v) your breach of these Terms, including, but not limited to, any infringement by you of the copyright or intellectual property rights of any third party. We retain the exclusive right to settle, compromise and pay, without your prior consent, any and all claims or causes of action which are brought against us. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any matter in which we are named as a defendant and/or for which you have indemnity obligations without our prior written consent. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.
XIV. TERMINATION OF YOUR ACCESS TO THE SERVICES
You can terminate your account at any time by contacting us via the "Contact Us" link at the helperinfo website or by clicking here, and ceasing further use of the Services.
We may terminate your use of the Services and deny you access to the Services in our sole discretion for any reason or no reason, including your: (i) violation of these Terms; or (ii) lack of use of the Services. You agree that any termination of your access to the Services may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and/or bar any further access to your account or the Services. If you use the Services in violation of these Terms, we may, in our sole discretion, retain all data collected from your use of the Services. Further, you agree that we shall not be liable to you or any third party for the discontinuation or termination of your access to the Services.
XV. GENERAL TERMS
Interpretation: The section and subject headings in these Terms are included for reference only and shall not be used to interpret any provisions of these Terms.
Entire Agreement and Waiver: The Terms, together with the ‘Privacy Policy’ and ‘Guidelines and Policies’, shall constitute the entire agreement between you and us concerning the Services. No failure or delay by us in exercising any right, power or privilege under the Terms shall operate as a waiver of such right or acceptance of any variation of the Terms and nor shall any single or partial exercise by either party of any right, power or privilege preclude any further exercise of that right or the exercise of any other right, power or privilege.
Severability: If any provision of these Terms is deemed unlawful, invalid, or unenforceable by a judicial court for any reason, then that provision shall be deemed severed from these Terms, and the remainder of the Terms shall continue in full force and effect.
Partnership or Agency: None of the provisions of these Terms shall be deemed to constitute a partnership or agency between you and HELPERINFO and you shall have no authority to bind HELPERINFO /PEOPAL Solutions Pvt. Ltd in any form or manner, whatsoever.
Governing Law/Waiver:
For Users residing in the India: These Terms shall be governed in all respects by the laws India constitution as they apply to agreements entered into and to be performed entirely within the Indian laws between India residents, without regard to conflict of law provisions. You agree that any claim or dispute you may have against HELPERINFO must be resolved exclusively by a Karnataka state & Bangalore jurisdiction. You agree to submit to the personal jurisdiction of the courts located within Bangalore, Karnataka for the purpose of litigating all Claims that arise between You and HELPERINFO.
For all Users: YOU MUST COMMENCE ANY LEGAL ACTION AGAINST US WITHIN ONE (1) YEAR AFTER THE ALLEGED HARM INITIALLY OCCURS. FAILURE TO COMMENCE THE ACTION WITHIN THAT PERIOD SHALL FOREVER BAR ANY CLAIMS OR CAUSES OF ACTION REGARDING THE SAME FACTS OR OCCURRENCE, NOTWITHSTANDING ANY STATUTE OF LIMITATIONS OR OTHER LAW TO THE CONTRARY. WITHIN THIS PERIOD, ANY FAILURE BY US TO ENFORCE OR EXERCISE ANY PROVISION OF THESE TERMS OR ANY RELATED RIGHT SHALL NOT CONSTITUTE A WAIVER OF THAT RIGHT OR PROVISION.
Carrier Rates may Apply: By accessing the Services through a mobile or other device, you may be subject to charges by your Internet or mobile service provider, so check with them first if you are not sure, as you will be responsible for any such costs.
Linking and Framing: You may not frame the Services. You may link to the Services, provided that you acknowledge and agree that you will not link the Services to any website containing any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful topic, name, material, or information or that violates any intellectual property, proprietary, privacy, or publicity rights. Any violation of this provision may, in our sole discretion, result in termination of your use of and access to the Services effective immediately.
XVI. NOTICE OF COPYRIGHT INFRINGEMENT AND GRIEVANCE REDRESSAL MECHANISM
HELPERINFO shall not be liable for any infringement of copyright arising out of materials posted on or transmitted through the site or mobile apps, or items advertised on the site or mobile apps, by end users or any other third parties. We respect the intellectual property rights of others and require those that use the Services to do the same. We may, in appropriate circumstances and at our discretion, remove or disable access to material on the Services that infringes upon the copyright rights of others. We also may, in our discretion, remove or disable links or references to an online location that contains infringing material or infringing activity. In the event that any users of the Services repeatedly infringe on others’ copyrights, we may in our sole discretion terminate those individuals’ rights to use the Services If you believe that your copyright has been or is being infringed upon by material found in the Services, you are required to follow the below procedure to file a notification:
- Identify in writing the copyrighted material that you claim has been infringed upon;
- Identify in writing the material on the Services that you allege is infringing upon copyrighted material, and provide sufficient information that reasonably identifies the location of the alleged infringing material (for example, the user name of the alleged infringer and the business listing it is posted under);
- Include the following statement: "I have a good faith belief that the use of the content on the Services as described above is not authorized by the copyright owner, its agent, or law";
- Include the following statement: "I swear under penalty of perjury that the information in my notice is accurate and I am the copyright owner or I am authorized to act on the copyright owner's behalf";
- Provide your contact information including your address, telephone number, and e-mail address (if available);
- Provide your physical or electronic signature; and
Grievance Redressed Cell
HELPERINFO.com
C/O Peopal Solutions private limited
Evoma Business center
The Address, BLOCK 12, Marathahalli - Sarjapur Outer Ring Rd, Kaverappa Layout, Kadubeesanahalli, Bengaluru, Karnataka
Email address: info@helperinfo.com
Privacy Policy
HelperInfo respect your privacy and are dedicated to shielding it through our compliance with this privacy policy. By accessing or using the Site, you are agreeing to this Privacy policy a legally binding contract with HELPERINFO website owned by PEOPAL Solutions Pvt. Ltd which herein also refers “we” or “Helperinfo website” or " Company," or "us," and "our,"). HelperInfo is owned by Peopal Solutions Private Limited. This policy describes:
- The types of data or information that we may gather from you when you access or use our websites, applications and other online services (collectively, our "Services"); and
- Our practices for gathering, using, maintaining, protecting and revealing that information.
This policy applies only to information we collect through our Services, in email, text and other electronic communications sent through or in connection with our Services.
This policy DOES NOT apply to information that you provide to, or that is collected by, any third-party, such as some other Helper services organizations at which you use their services and/or pay through thier Services and social networks like facebook that you use in connection with our Services. We encourage you to consult directly with such third-parties about their privacy practices.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing or using our Services, you agree to this privacy policy. This policy may amend or modify from time to time, your continued use of our Services after we make changes is consider to be acceptance of those changes, so please check the policy regularly for Latest changes.
I. The information we collect and how we use it
We collect numerous types of information from and about users of our Services, including information:
- So that you may be identified; and/or
- About your internet connection, the gadget you use to access our Services and your usage details.
We collect this information:
- Directly from you when you provide it to us; and/or
- Automatically as you navigate through our Services (information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies).
Information You Provide to Us
The Data we collect on or through our Services may include as follows:
- Your account information: Your full name, email address, postal code, password and other information you may provide with your account, such as your gender, mobile phone number and website. Your profile picture that will be publicly displayed as part of your account profile. You may optionally provide us with this information through third-party sign-in services such as Facebook and Google Plus. In such cases, we fetch and store whatever information is made available to us by you through these sign-in services.
- Your content: Information you provide through our Services, including your reviews, comments ,complaints, Helper photographs, Helper Address proof, Helper identity proof, Helper Mobile or contact details, Helper location, Helper other information which you provide in our website and other information in your account profile.
- Your searches and other activities: The search terms you have looked up and results you selected.
- Your browsing information: How long you used our Services and which features you used; the ads you clicked on.
- Your communications: Communications between you and other users or merchants through our Services; your participation in a survey, poll, sweepstakes, contest or promotion scheme; your request for certain features (e.g., newsletters, updates or other products); your communication with us about employment opportunities posted to the services.
- Your Public Posts: You also may provide information (such as ratings, reviews, tips, photos, comments, likes, bookmarks, favorite helpers, linked helpers, lists, etc.) to be published or displayed (hereinafter, "posted") on publicly accessible areas of our Services, or transmitted to other users of our Services or third-parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, you may set certain privacy settings for such information by logging into your account profile. Please be aware that no security measures are perfect or impenetrable (see "Security" section below). Additionally, we cannot control the actions of other users of our Services with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons. We may display this information on the Services, share it with businesses, and further distribute it to a wider audience through third party sites and services. You should be careful about revealing any sensitive details about yourself in such postings.
We use the information you provide to us to enhance the functionality and improve the quality of our Services, and to personalize your experience while using our Services. We also use this information to display relevant advertising, provide support to you, communicate with you, and comply with our legal obligations.
Information We gather via Automatic information Collection Technologies
We may automatically collect certain information about the computer or devices (including mobile devices or any other gadget) you use to access our Services, and about your use of the Services, even if you use the Services without registering or logging IN.
Usage information: Details of your use of our Services, including traffic data, location data, logs and other communication data and the resources that you access and use on or through our Services.
Computer and device information: Information about your computer, Internet connection and mobile device, including your IP address, operating systems, platforms, browser type, other browsing information (connection, speed, connection type etc.), device type, device’s unique device identifier, mobile network information and the device’s telephone number.
Stored information and files: Our applications also may access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information.
Location information: Our applications collect real-time information about the location of your device, as permitted by you.
Last URL visited: The URL of the last web page you visited before visiting our websites.
Mobile device IDs: Unique mobile device identifier (e.g. IDFA or other device IDs on Apple devices like the iPhone and iPad), if you’re using our Services on a mobile device, we may use mobile device IDs (the unique identifier assigned to a device by the manufacturer), instead of cookies, to recognize you. We may do this to store your preferences and track your use of our applications. Unlike cookies, mobile device IDs cannot be deleted. Advertising companies may use device IDs to track your use of our applications, track the number of advertisements displayed, measure advertising performance and display advertisements that are more relevant to you. Analytics companies may use mobile device IDs to track your usage of our applications.
Your activity on the Services: Information about your activity on the Services, such as your search queries, comments, domain names, search results selected, number of clicks, pages viewed and the order of those pages, how long you visited our Services, the date and time you used the Services, error logs, and other similar information.
Mobile status: For mobile application users, the online or offline status of your application.
How to delete User information
User can change his / her contact information using HelperInfo Application.
User can also send move out request to the society admin or write to peopalsolutions@gmail.com to delete his / her app account data.
Cookies and Other Electronic Tools
We, and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, “flash cookies” and similar files or technologies to collect and store information in respect to your use of the Services and third party websites. A cookie is a small text file that is stored on your computer that enables us to recognize you (for example, as a registered user) when you visit our website, store your preferences and settings, enhance your experience by delivering content and advertising specific to your interests, perform research and analytics, track your use of our Services, and assist with security and administrative functions. Cookies may be persistent or stored only during an individual session. To understand more about cookies, click here. A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers. Helperinfo uses pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.
Most browsers are set to automatically allow cookies. Please note it may be possible to disable some (but not all) cookies through your device or browser settings, but doing so may interfere with certain functionality on the Services. Major browsers provide users with various options when it comes to cookies. Users can usually set their browsers to block all third-party cookies (which are those set by third-party companies collecting information on websites operated by other companies), block all or block specific cookies. To modify your cookie settings, please visit your browser’s help settings. You will need to opt out on each browser and each device you use to access the Services. Flash cookies operate differently than browser cookies and cannot be removed or blocked via web browser settings. By using our Services with your browser set to accept cookies you are consenting to our use of cookies in the manner described in this section.
Third parties whose products or services are accessible or advertised through the Services, including social media services, may also use cookies or similar tools, and we advise you to check their privacy policies for information about their cookies and other practices. We do not control the practices of such partners and their privacy policies govern their interactions with you.
Precise Location Information and How to Opt Out
When you use one of our location-enabled services (for example, when you access Services from a mobile device), we may collect and process information about your mobile device’s GPS location (including the latitude, longitude or altitude of your mobile device) and the time the location information is recorded to customize the Services with location-based information and features (for example, to inform you about the helpers in your area or applicable promotions). Some of these services require your personal data for the feature to work and we may associate location data with your device ID and other information we hold about you. We keep this data for no longer than is reasonably necessary for providing services to you. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer’s instructions for further details.
Anonymous or De-Identified Data
We may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools as described below. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Privacy Policy, and it may be used and disclosed to others without limitation.
Third Parties Information Policy
We may collect, process and store your user ID associated with any social media account (such as your Facebook and Google account) that you use to sign into the Services or connect with or use with the Services. When you sign in to your account with your social media account information, or otherwise connect to your social media account with the Services, you consent to our collection, storage, and use, in accordance with this Privacy Policy, of the information that you make available to us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with us, or information that is disclosed during the sign-in process. Please see your social media provider’s privacy policy and help center for more information about how they share information when you choose to connect your account.
We may also obtain information about you from third parties such as partners, marketers, third-party websites, and researchers, and combine that information with information which we collect from or about you.
II. How we use the collected information
We use the information collected from you and about you for a variety of purposes, as follows:
- Process and respond to your queries in regular manner
- Understand our users (what they do on our Services, what features they like, how they use them, which page they visit for more time, which page they visit less time etc.), improve the content published to enhance the user experience.
- Monitor our Services and rectify technical problems.
- Send you notifications for your helpers which you shown interest.
- Send you questions from other users that you may be able to answer if you have registered with Helperinfo like Helper behavior or capability or attitude.
- Enable us to show you advertisements that are important to your interest.
- Study the analytical data & research service usage patterns.
- Provide you support technically.
- Provide you with notices about your helpers.
- Notification for new features and new editions.
- For any other purpose with your consent.
We may use this collected information for the advertisement purpose with your interest. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
III. Our procedure to share the information, which we collect
We may disclose personal information that we collect or you provide, as described in this privacy policy, as follows:
General Information Disclosures Rules
- To our subsidiaries and affiliates, which are entities under common ownership or control of our ultimate parent company Peopal Solutions private limited.
- To fulfill the purpose for which you provide it.
- For any other purpose disclosed by us when you provide the information.
- Service Providers. We may share your information with outside vendors that we use for a variety of purposes, such as to send you emails and messages on behalf of other Helperinfo users, push notifications to your mobile device on our behalf, provide voice recognition services to process your spoken queries and questions, help us analyze use of our Services, and process and collect payments. Some of our products, services and databases are hosted by third party hosting services providers. We also may use vendors for other projects, such as conducting surveys or organizing sweepstakes for us. We may share information about you with these vendors only to enable them to perform their services.
- Legal Purposes. We may share your information to government agencies, courts, and/or other organizations on account of legal request such court order or government demand to comply with the law.
- Social Networks. If you interact with social media features on our Services, such as the Facebook Like button, or use your social media credentials to log-in or post content, these features may collect information about your use of the Services, as well as post information about your activities on the social media service. Your interactions with social media companies are governed by their privacy policies.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of HelperInfo, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
- Consent. We may share your information in any other circumstances where we have your consent.
Information Published to Helperinfo website
When any helper information uploaded in our website, then limited information is published to all users like Name, Photograph, and Mobile number. This information is published in website, which is in the interest of the helpers so that easily these helpers are accessible to the end users.
IV. Google Analytics and other tailored advertising
To help us better understand your use of the Services, We also use Google Analytics as described in the following section. To prevent Google Analytics from collecting or using your information, you may install the Google Analytics Opt-Out Browser Add-on.
Do Not Track Option
We are committed to providing you with meaningful choices about the information collected on our Services for third party purposes, and that is why we provide the above links to the NAI "Consumer Opt-out", DAA opt-out, and Google opt-out. However, we do not currently recognize or respond to browser-initiated Do Not Track signals, as the Internet industry is still working on Do Not Track standards, implementations and solutions.
Other Tailored Advertising
Third parties whose products or services are accessible or advertised via the Services may also use cookies or similar technologies to collect information about your use of the Services. This is done in order to help them (i) inform, optimize, and serve ads based on past visits to our website and other sites and (ii) report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our website. We also allow other third parties (e.g., ad networks and ad servers such as Google Analytics, OpenX, Pubmatic, DoubleClick and others) to serve tailored ads to you on the Services, and to access their own cookies or similar technologies on your computer, mobile phone, or other device you use to access the Services. We neither have access to, nor does this Privacy Policy govern, the use of cookies or other tracking technologies that may be placed by such third parties. These parties may permit you to opt out of ad targeting. If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer to deliver tailored advertising (i.e., not just for the Services), you may visit the Network Advertising Initiative’s Consumer Opt-Out Link, and/or the Digital Advertising Alliance’s Consumer Opt-Out Link to opt-out of receiving tailored advertising from companies that participate in those programs. To opt out of Google Analytics for Display Advertising or customize Google Display Network ads, you can visit the Google Ads Settings page. Please note that to the extent advertising technology is integrated into the Services, you may still receive ads even if you opt-out of tailored advertising. In that case, the ads will just not be tailored to your interests. Also, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.
When accessing the Services from a mobile application you may also receive tailored in-application advertisements. Each operating system: iOS, Android and Windows Phone provides its own instructions on how to prevent the delivery of tailored in-application advertisements. You may review the support materials and/or the privacy settings for the respective operating systems in order to opt-out of tailored in-application advertisements. For any other devices and/or operating systems, please visit the privacy settings for the applicable device or operating system or contact the applicable platform operator.
V. Communications Alternative
When you sign up for an account, you are opting in to receive emails from Helperinfo itself or associated third parties. You can log in to manage your email preferences here and you can follow the “unsubscribe” instructions in commercial email messages, but note that you cannot opt out of receiving certain administrative notices, service notices, or legal notices from Helperinfo.
VI. Alternative about how we use and disclose your information
Helperinfo try to provide you with choices about the personal information you provide to us. You can organize your browser or mobile device to decline all or some browser cookies, or to alert you when cookies are being sent. You can learn, how you can organize your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or decline cookies, please note that some parts of our Services may not be accessible or not function properly. We do not share your personal information with any advertising agency.
VII. Reviewing, altering or removing information
If you would like to review, modify or remove individual information, which we have collected from you, or permanently remove your account, please use the “Contact Us” at our website or contact the HelpeInfo Privacy Officer.
If you delete your User Contributions( like helper upload information or complaints or blogs) from our websites, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other users of our websites. Proper access and use of information provided on our websites, including User Contributions, is governed by our Terms and conditions. HelperInfo will never delete the Helpers informations even if user who uploaded the Helper data is unsubscribed from HelperInfo.
VIII. Security: How we secure your information
We have implemented and hired appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your information and to maintain data security.. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security and thereby usage in a manner that is inconsistent with this Privacy Policy.
We assume no legal responsibility or responsibility for disclosure of your information due to fault in transmission, unlawful third-party access, or other causes further than our control. You play an vital role in keeping your personal information secure. You should not share your user name, password, or other security information for your HelperInfo account with anyone. If we receive instructions using your user name and password, we will consider that you have authorized the instructions.
IX. Accessing & rectifying your personal information
We will obtain rational steps to precisely record the personal information that you share to us and any succeeding updates.
We appreciate that you update, modify, and correct the personal information that we sustain about you, and you may request that we erase personal information about you that is inaccurate, incomplete, or irrelevant for legitimate purposes, or are being processed in a way which infringes any applicable legal requirement.
Your right to check, modify, correct, and erase your personal information may be limited, subject to the law of your jurisdiction: (i) if your requests are offensive or irrationally excessive, (ii) where the rights or security of another human being or persons would be intruded upon, or (iii) if the information or material you request relates to existing or anticipated legal proceedings between you and us, or providing access to you would prejudice negotiations between us or an investigation of possible unlawful activity. Your right to review, update, correct, and delete your information is subject to our records retention policies and applicable law, including any statutory retention requirements.
X. Third party links and services
HelperInfo services may contain links to third-party websites. Your use of these features may result in the collection, processing or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services which may be linked on our services. We do not endorse or make any representations about third-party websites or services. Our Privacy Policy does not cover the information you choose to provide to or that is collected by these third parties. We strongly encourage you to read such third parties’ privacy policies.
XI. Children Under 18
The Services are not intended for users under the age of 18. We do not knowingly collect any personal information from children under 18 or market to or solicit information from anyone under the age of 18. If we become aware that a person submitting personal information is under 18, we will delete the account and any related information as soon as possible. . If you believe we might have any information from or about a child under 18, please contact us at privacy@helperInfo.com
XII. Data maintenance and account termination
You can close unsubscribe your account by visiting your profile settings page on our website. We will not remove your public posts to Helpers posted by you. Thereafter, We will not communicate you for your helpers information.
XIII. Compliance with data protection regulations
The information we obtain from or about you may be processed and stored in India and our other various servers located across the globe, which may provide for different data protection rules than the country in which you reside. We comply with generally accepted industry standard regulations regarding the collection, use, and retention of data. Each location may provide for different data protection rules than the country in which you reside. By using the Services, you consent to the collection, transfer, use, storage and disclosure of your information as described in this Privacy Policy, including to the transfer of your information outside of your country of residence. If you have any questions relating to your personal data, please write to us on privacy@helperinfo.com
XV. Career candidate
If your seeking career opportunities with HelperInfo & posted with your information by any mean. We may retain your information for any duration. This information may be shared with other associated third parties for the purpose of evaluating your qualifications for the particular position or other available positions, as well as with third-party service providers retained by us to collect, maintain and analyze candidate submissions for job postings.
XV. Changes to this privacy policy
We reserve the right to alter this Privacy Policy from time to time to reflect changes in the law, our information gathering and use practices, the features of our services, or advances in technology. Please check this page regularly for changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is used. If we make any material changes to this Privacy Policy, we will post the changes here. Please review the changes carefully. Your continued use of the Services following the posting of changes to this Privacy Policy will constitute your consent and acceptance of those changes.
XVI. Contact us
If you have any queries relating to your Privacy Policy, you may email us at info@helperinfo.com or write at the following address:
For Users residing in the India:
HELPERINFO.comC/O Peopal Solutions private limited
Evoma Business center
The Address, BLOCK 12, Marathahalli - Sarjapur Outer Ring Rd, Kaverappa Layout, Kadubeesanahalli, Bengaluru, Karnataka
Email address: info@helperinfo.com
HelperInfo.com appreciate that you share the information Like Helpers information, helper Reviews, Helper Complaints and Helper Blogs. There are a few things we expect from every user. Your Helper information, Helper government identity and address proofs, Helper Photograph, Helpers review, Helper Complaints and Helper blogs , as well as you share, are all subject to Content Guidelines & our Content Code of Conduct.
If your Code of conduct on HelperInfo doesn't match up to these content guidelines, we reserve the right to take action as we deem necessary. This could include altering or deleting your reviews or comments, or deleting or suspending your HelperInfo account altogether, with or without notice. HelperInfo also implemented an automated process which removes suspicious content. If you feel your content is deleted in error, email us at support@helperinfo.com.
If you see content that does not match with these guidelines or our Terms of Service, please do contact us at support@helperinfo.com. We will appreciate & consider your views. However, due to the diversity of our community, it is possible that content disagreeable to you might not meet the criteria to be removed.
Helper Content Guidelines
Helper Identity: Our utmost efforts to provide the uniqueness of the Helper information, so it is requested to upload complete name, Date of birth, Father or husband name as mentioned in any Indian government issued identity and address proofs( herein mentioned as documents). These three information make one Helper unique. If name is not complete or not correct then HelperInfo shall modify or reject it while validating the content with the uploaded documents.
Helper Photo: Helper passport size Photo must not be more than 5 MB size with specific file format as mentioned in the website and must be covering 80% front face
Helper Location: Helper location meant here is the location where Helper is current working. Helperinfo is implemented with the Auto tips of the location for ease of the users.
Helper Mobile Number: Helper Mobile number must be 10 digits & will help to access these helpers
Helper Identity proofs: Helper any government issued identity clear scanned copy like Aadhar card, Driving license, Voter id card. We strive to validate the content with these documents. Any government issued document which contains minimum 3 information i.e. complete name, Date of birth, Father or husband name. Document size must not be more than 5MB and formats must be as mentioned in website.
Helper Information Accuracy: Please keep your contributions relevant to HelperInfo & provide your support to correct if any Helper placing irrelevant, inappropriate, wrong data, Some helper information is not correct like Mobile number or DOB etc , This help us to delete the wrong information from Helperinfo website.
Complaints Guidelines
In order to create one safe & secure surroundings, we have integrated one complaint sections in our website. Complaint section is most important for helpers as well as all users. Please refer terms and conditions for the complaints liabilities and responsibilities. This section we provide the Complaint writing guidelines.
HelperInfo is not liable for any complaints registered by any user, however we strive to bridge the complainer and Helper with mutual communication. Our best efforts to provide the fair and transparent way for both the complainer and helper, however if both complainer and helper is not agree with our final consent then both parties free to approach the government agency & judiciary any time. Helper Info is not responsible or liable for any loss and not liable to present as evidence. Please refer terms and condition for more details for helper info liabilities and responsibility.
Though provided these guidelines for complaints & HelperInfo strive hard to provide the best consent for any complaint ,However Helper info has full authority to change the complaint any time for any helper with any prior notice to anyone.
We categorize complaints in three sections
- Critical complaints: Critical complaints mean which consequence any physical or financial or emotions loss by any Helper to any user.
- Major complaint: Major complaint means which consequence any financial or emotional loss by any helper to any user
- Minor complaint: Minor complaint means which consequence any emotional loss by any helper to any user.
We need the clear write up with the background of your complaint to validate the genuineness. The complaint which is registered come for HelperInfo evaluation. HelperInfo discuss with both complainer as well as compliant to check the genuineness of complaint.
Clear Complain text: Whether you're writing a 140-character snippet or a delightfully detailed account of your complaint, keep foul/abusive/hateful language, threats, and lewdness out of it. HelperInfo just like you, hate junk and will delete it whenever we see it. This also includes (but is not limited to) derogatory complaints on any helper have protected characteristics (e.g. race, gender, religion) or indication of a personal vendetta against a business and its associates.
Recommendations for others in blogs: We recommend one blog at one time, however we are providing to have more than 1 blog. You can write your experience some known helper. You are free to write your experience, However it must be as per India government law rules and regulation.
Keep it real: Write your review based on facts and your own experiences (not a friend's). Please don't exaggerate or falsify your experience. We do not take sides in cases of dispute, so make sure you can stand by your word. Blog Or complaints that indicates some false or wrong or not genuine will be removed.
Don't Copy: Copying is something we take seriously. Copying others' complaints or blogs or content uploading like copied mobile number of helper or copied helper photo, or even re-posting your own in multiple places, is something that will not be tolerated. We trust that you'll play fair and create your own content.
Tell the complete incident: If you raise any complaint then Please share the complete incident with us. This will help us to evaluate the genuineness of complaint. We're sure that honesty is the best policy, and other users will respect you even more for it
Don't misrepresent: Identifying or promoting yourself as an official Helperinfo blogger, or using your status to solicit benefits in exchange for promotion or at the threat of negative reviews on helperinfo will not be tolerated. If reports or evidence of such instances are brought to our attention, we reserve the right to delete your Helperinfo profile, no questions asked.
Play by the rules: The content you add should be in compliance with HelperInfoTerms and Conditions, as well as local laws and regulations. Local laws take precedence, and content may be moderated to adhere to these.
HelperInfo Employee Code of Ethics
Employees of HelperInfo are expected to adhere to and uphold the highest standard of ethics and integrity. This includes acting in accordance with our core values and the below listed policies at all times.
HelperInfo Employees and linked Volunteers is prohibited from writing reviews or adding subjective content to HelperInfo from either their HelperInfo accounts. They are also not permitted to influence others to write biased reviews.
Please email info@Helperinfo.com if you witness any behavior not in compliance with this code as it is in direct violation of employee contracts.